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Returns, Refunds, and Shipping

Santa.com does not fulfill or facilitate orders made through our site. Please refer to the vendor return policy by locating the product by brand, reviewing the seller's stated return policy, and clicking on the appropriate link to initiate a return or to view more information on returns. 

Feel free to contact us at orders@santa.com if you require additional information or assistance and we will do our best to assist customers to resolve any issues that may arise with vendors, returns, or refunds. 

Please use the list below to identify the brand and policy of your purchased product to know if your purchase is eligible for a return.

You can always contact us for any return questions at orders@santa.com. 

Brand

Return Policy Link

360 Cookware

https://www.360cookware.com/pages/return-policy

A Bit Boutique

https://www.abituniqueboutique.com/policies/refund-policy

Acerna Liven

https://aceraliven.com/customer-service/shipping-returns/

Activist Skincare

https://activistskincare.com/policies/refund-policy

Alexis Jae

https://alexisjae.com/policies/refund-policy

Anaya

https://www.anayahome.com/pages/shipping-return-policy

Ancient Treasures

https://ancientreasures.com/pages/refund-policy

Andar

https://andar.com/pages/returns

Arteflame

https://arteflame.com/policies/refund-policy

Ash & Rose

https://www.ashandrose.com/pages/return-policy

Asorock Watches

https://www.asorockwatches.com/pages/returns

Atomic Defense

https://www.atomicdefense.com/pages/return

Avocado Tea Co

https://avocadotea.com/policies/refund-policy

Awe Inspired

https://aweinspired.com/pages/shipping-returns

Azura Exchange

https://azuraexchange.com/policies/refund-policy

Azura Runway

https://azurarunway.com/pages/return

Baby Bubble Online

https://babybubbleonline.se/pages/policies

Baby Jives Co

https://www.babyjives.com/pages/shipping-returns

Bar & Cocoa

https://barandcocoa.com/pages/help-contact-us

Bean & Bean Coffee Roasters

https://beannbeancoffee.com/pages/shipping-policy

Beanbag Factory

https://www.beanbag-factory.com/pages/shipping-returns

Becalia Botanicals

https://becaliabotanicals.com/pages/faq

Beef Jerky.Com

https://beefjerky.com/policies/refund-policy

Bermies Swimwear

https://bermies.com/pages/faq#page-faq-template-2

Betsy & Lace

https://betsyandlace.com/pages/returns-exchanges

Blak Hom

https://blakhom.com/policies/refund-policy

Brain Tree Games- Jigsaw Puzzles

https://www.braintreegames.com/policies/refund-policy

Brown Shot Coffee

https://www.brownshots.com/policies/refund-policy

Bullstrap

https://bullstrap.co/pages/shipping-info

BuzzPresents

https://buzzpresents.com/pages/refund-policy

Capucinne Blue

https://capucinneblue.com/pages/returns-and-exchanges

Care by me USA

https://carebymeusa.com/policies/refund-policy

Casita Candles

https://casitacandles.com/policies/refund-policy

Circular Bodies

https://www.circularbodies.com/policies/refund-policy

Comherco

https://comherco.com/pages/faqs

Couplet Coffee

https://coupletcoffee.com/pages/shipping-returns

Craighill

https://craighill.co/pages/shipping

Crated with Love

https://cratedwithlove.com/policies/refund-policy

Crazy Aaron's

https://crazyaarons.com/pages/shipping-returns

Crua Outdoors

https://www.cruaoutdoors.com/pages/returns-and-warranty-policy

CuartoAstral

https://cuartoastral.com/policies/refund-policy

Dach Everywhere

https://dacheverywhere.com/pages/refund-policy

Dawgs of USA

https://dawgsusa.com/pages/return-policy

Delcora Jewelry

https://www.delicora.com/pages/faq

Deux Par Deux

https://deuxpardeux.com/pages/return-policy

Distacart

https://www.distacart.com/pages/return-policy

Doing Well Daily

https://doingwelldaily.com/pages/return-policy-1

Dope Dog Co

https://www.dopedogco.com/pages/return-exchange-policy

Drink Monday

https://drinkmonday.co/pages/refunds-returns

Eden Branch - Your Home & Garden Paradise

https://www.edenbranch.com/pages/shipping-policy

Effydesk

https://effydesk.ca/pages/returns

Egard Watch Company

https://www.egardwatches.com/pages/return-policy

Elm Dirt

https://www.elmdirt.com/policies/refund-policy

Embe

https://embebabies.com/pages/buy-it-try-love-guarantee

Embr Labs

https://embrlabs.com/pages/returns

Eukarya

https://eukarya.co/pages/commitment

Famo Kids

https://www.famokids.com/pages/policy-warranty

Faz

https://fazbuy.com/policies/refund-policy

Fyve Inc

https://fyve-inc.com/pages/return-policy

Gabriel Clothing Company

https://shopgabriel.com/pages/exchanges

Garden Inspired Living

https://www.gardeninspiredliving.com/pages/b-shipping-returns-b

GLVSS

https://glvss.com/policies/refund-policy

Gravity Blankets

https://gravityblankets.com/pages/faqs

Grillight.com

https://grillight.com/policies/refund-policy

Guitar Thread

https://guitarthread.com/pages/returns-exchanges

Heaven of Joy

https://www.heavenofjoy.com/policies/refund-policy

Honeysticks USA

https://honeysticks.com/pages/faqs

Innogoodshop

https://innogoodshop.com/policies/refund-policy

InQue.Style

https://inquestyle.com/pages/return-policy

Intelligent Change

https://www.intelligentchange.com/pages/return-policy

Jade and Gua

https://www.jadeandgua.com/policies/refund-policy

Karma Kiss

https://karmakiss.com/pages/returns-made-easy

KE Cosmetics

https://kecosmetics.com/policies/refund-policy

Kind Cotton

https://kindcotton.com/pages/returns-exchanges

Kitsch

https://mykitsch.happyreturns.com/

Komodoty

https://komodoty.com/pages/returns-refunds-policy

Komorebi

https://thekomorebicollection.com/policies/refund-policy

Koulture Kanvas

https://koulturekanvas.com/pages/refund-policy

La Hammam

https://www.lahammam.com/policies/refund-policy

Ladies World of Fashion

https://ladys-world-of-fashion.com/pages/returns

Land of Nostalgia

https://landofnostalgia.com/pages/return-policy

Lifetime Leather Co

https://lifetimeleather.com/pages/return-exchange-cancel-policy

Light Hiking Gear

https://www.lighthikinggear.com/pages/return-refund-policy

Living Simply House

https://livingsimplyhouse.com/policies/refund-policy

London Littles

https://londonlittles.com/pages/returns-and-exchanges

Mad Dog Laces

https://www.maddoglaces.com/pages/return-refund-policy

Makartt

https://makartt.com/pages/returns-refunds

Manhattan Toy

https://www.manhattantoy.com/pages/terms-conditions#shipping_returnsesign

Meatpacking Market NYC

https://www.meatpackingmarketnyc.com/policies/refund-policy

Moft

https://www.moft.us/pages/returning

Molly and Stitch US

https://mollyandstitchus.com/pages/returns-exchanges

Mr. Woodware

https://mrwoodware.com/policies/refund-policy

Mullein and Sparrow

https://msskincare.co/pages/return-policy

Multitasky

https://multitasky.com/policies/refund-policy

Music City Creative

https://musiccitycreative.co/policies/refund-policy

Nearly Natural

https://www.nearlynatural.com/pages/satisfaction-guaranteed

Northshire Wall Art

https://northshire.co/pages/refund

Ogden Made

https://www.ogdenmade.com/pages/product-returns-and-refunds

OMSutra

https://omsutra.com/policies/refund-policy

Onetify

https://www.onetify.com/pages/returns-exchange

Ono

https://onofriends.com/pages/shipping

Opal and Olive

https://www.opalandolive.com/policies/refund-policy

Outdoor Tech

https://www.outdoortechnology.com/pages/faqs

Paint by Numbers Shop

https://paintbynumbers.sale/policies/refund-policy

Paint with Number

https://paintwithnumber.com/policies/refund-policy

Palavino

https://palavino.com/policies/refund-policy

Peachy Sunday

https://www.peachysunday.com/pages/return-policy

Pearl Paradise

https://www.pearlparadise.com/pages/free-shipping-and-returns

Pet with Me

https://petwithme.co/policies/refund-policy

Peterson Housewares Artwares

https://www.petersonhousewares.ca/pages/refund-policy

Plugsus Home Furniture

https://plugsus.com/policies/refund-policy

Pottery by Eleni

https://potterybyeleni.com/policies/refund-policy

Premiumgard.Com

https://www.premiumgard.com/policies/refund-policy

Present Paper

https://presentpaper.com/pages/shipping-returns

Quality Home Distribution

https://qualityhomedistribution.com/pages/returns-refund-policy

QuickSurvive

https://quicksurvive.world/policies/refund-policy

Relevant Play

https://www.relevantplay.com/policies/refund-policy

Rey to Z

https://reytoz.com/pages/frequently-asked-questions#shipping-returns

Ritual Zero Proof

https://www.ritualzeroproof.com/pages/shippingandreturns

Royal Craft Wood

https://royalcraftwood.com/pages/refund-policy

Seek Bamboo

https://seekbamboo.com/pages/shipping-and-refund-policy

Shop Ryan Porter

https://flexreturnapp.com/s/shop-ryan-porter

Shuuk

https://shuuk.com/pages/return-policy

Simply Carbon Fiber

https://www.simplycarbonfiber.com/pages/returns-exchanges

Sister Bees

https://sisterbees.com/policies/refund-policy

Sketchboard Pro

https://shop.sketchboardpro.com/policies/refund-policy

Skincare Heaven

https://skincareheaven.com/pages/return-policy/

Slate + Salt

https://slateandsalt.com/pages/shipping-returns

Slyde Handboards

https://www.slydehandboards.com/pages/frequently-asked-questions#reamaze#0#/kb/returns-or-exchanges/how-do-i-return-a-board

Solana

https://wearesolana.com/pages/shipping-returns

Soothi

https://soothi.com/pages/returns_exchanges

Sprinkles & Confetti Party Boxes

https://www.sprinklesandconfetti.com/pages/return-policy

St Soleil

https://stsoleil.com/policies/refund-policy

Stardust

https://stardustny.com/policies/shipping-policy

Sterling Forever

https://www.sterlingforever.com/pages/sterling-forever-returns-exchanges

Studio Tails

https://www.studiotails.com/pages/exchanges

Sturdy Brothers

https://www.sturdybrothers.com/pages/returns

Subtle Asian Treats

https://subtleasiantreats.com/pages/refund-policy

Tea and Whisk

https://teaandwhisk.com/policies/refund-policy

The Noodley

https://thenoodley.com/pages/refund-policy

The USB Light Company

https://theusblightercompany.com/policies/refund-policy

The Vintage Road

https://thevintagerd.com/policies/refund-policy

The Whisky Ball

https://whiskeyball.com/policies/refund-policy

Thula Tula

https://www.thulatula.com/pages/returns-and-exchanges

Trader Brock

https://traderbrock.com/pages/shipping-returns

Trendstack

https://trendstack.co/policies/refund-policy

Trippy Outdoor

https://trippyoutdoor.com/pages/faq

Tropical Seas Clothing

https://tropicalseas.shop/policies/refund-policy

Truefrom

https://trueform.io/pages/return-policy

Tshirt Unlimited

https://tshirtunlimited.com/policies/refund-policy

UltraPoi

https://www.ultrapoi.com/pages/store-info

Uniik Pillows

https://uniikpillows.com/pages/refund-policy

Uptown Pups

https://www.uptownpups.com/policies/refund-policy

V-Toe Socks Inc

https://vtoeflipflopsocks.com/policies/refund-policy

Vandy Ideal

https://vandyideal.shop/pages/return-policy

Vintage Gentleman

https://www.thevintagegentlemen.com/pages/returns

Virginia Boys Kitchens

https://virginiaboyskitchens.com/pages/shipping-returns-exchanges

Vista Shops

https://vistashops.com/pages/support

Waatr

https://waatr.com/pages/returns

Walter Baker

https://walterbaker.com/pages/return-policy

Welter Ateler-EU/US

https://wesn.com/pages/returns

Wesn

https://wesn.com/pages/returns

White Market

https://whitemarket.info/pages/returns-exchanges

Worldwide Buddies

https://worldwidebuddies.com/pages/shipping-returns

Shipping

All orders are fulfilled by our brand partners and are shipped ground via USPS. 

The USPS 2022 holiday season shipping deadline for Retail Ground is  December 17th.

Of course, delays happen. The deadlines below are only estimates and we cannot guarantee packages will make it based on the courier timeframe. It is wise to allow 2-3 days for order processing.. Order dates do not always coincide with the shipping dates so  we would suggest tacking on at least an extra 4-6 days for shipping and order processing 

Damages and issues 

Please inspect your order upon receipt and contact the vendor immediately if the item is defective or damaged.  If you received the wrong order, please contact orders@santa.com and we will determine how we can best assist in remitting the correct items purchased.  

Exchanges 

Exchanges are not always accepted by each vendor. In order to ensure you receive the item you want you must return the item you have, once the return is accepted a separate purchase for the new item can be made.

Refunds 

We will notify you upon receipt and inspection of your return, and contact you about your claim. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and the refund and post it to your account. 

If more than 15 business days have passed since we approved your return, please contact us at orders@santa.com.